Customer Feedback

We aim to provide the most enjoyable and cost effective studio photography experience available. This area contains information showing what ALL our customers feel about the service we have delivered for them. We ask each customer the four questions you see below and then for any other comments they might have.

Recently we have started to use an online recommendation site at "the best of barnsley", please visit here for more customer comments.

Sample size > 600+

Q1: Overall - how satisfied are you with the service we have provided?

Extremely Satisfied	Very Satisfied	Neutral	Very Dissatisfied	Extremely Dissatisfied
99%	1%	0%	0%	0%

Q2: Would you consider using us again for future photography needs?

Definitely	Possibly	Neutral	Unlikely	Never
100%	0%	0%	0%	0%

Q3: Would you recommend us to other people you know?

Definitely	Possibly	Neutral	Unlikely	Never
100%	0%	0%	0%	0%

Q4: If you have used other studios -how do we compare?

Much Better	Better	Neutral	Worse	Much Worse
96%	4%	0%	0%	0%

In answering Q4, customers compared our service to:

Venture (Doncaster, Sheffield, Leeds)
Stan+Stan 2 (Barnsley)
Glendean (Wombwell)
John Marshall
Pixiphoto (inside Boots, and Mothercare / various locations)
Olan Mills (various locations)
Mark Swinford
Mike Liang (Wentworth)
Portrait Place (inside Debenhams at various locations)
Pret-a-Portrait (Center-Parcs - various locations)
Picture Perfect
Fotogenik (Meadowhall)
Ray Rockley
Red Cat Galleries
Creative Images (Mexborough)
RA Imaging (Doncaster)
Westfield (Doncaster)
In The Picture (Rotherham)

What our customers specifically said about our service

This is not a carefully selected sample of customer comments. It is every comment made on our customer feedback forms regardless of whether the comment was good or bad for us. Not all customers left written comments.

April 2008

What we expected and great pictures - Thank you.
(Richardson)
It was soooooo much fun, I loved it - Gold star (Keir bailey & Nicole Pogmoore)
Our dogs were not the most easy pets to work with but we gained some brilliant shots and the staff made it very enjoyable.
(Karen Kaye)
We had a really enjoyable time! Much better than Westfield Photography
(The Machins)
Enjoyable experience, comfortable, No pressure to buy and excellent results. (Jane Miller)
Very comfortable environment. Made us feel relaxed and did an excellent job when our daughter became camera shy! Will reccomend.
(Caroline Taylor)
Brilliant pictures and loads of variety! (Sarah Smith)

March 2008

Really friendly and great pictures and a relaxed environment.
(Christopher Pegg)
Really pleased with the photo's - Really lovely. Sesssion was lots of fun V. friendly(Mrs C. Ellison)
Kept the attention of the kids throughout the shoot.
(Richard Hastings)
Really good value you for money and fantastic photos. Much better than Stan + Stan
(Hannah Wilkinson)
We enjoyed the friendly approach. Much better than Venture (Mrs Smith)
Price, Enjoyment, No pressure to buy. Quality of photos. Better than Venture
(Neil Ratcliffe)
Excellent all round. (Alison Cooper)
Photographers very patient and very child friendly.
(Vannessa Vaughen)
A fun relaxed session. Lots of photos - and what we wanted. Allowed lots of clothes changes. (C. Stevenson)
Exactly the style of photos we were looking for. Friendly and relaxed atmosphere. Excellent results.
(Berrie & Helen & Molly & Jasper)
I had a very relaxing time and with 3 teenagers we all enjoyed ourselves. (Grace Bearman)
Taking photos was good, encouraged children to participate quickly and a very professional service. (Mrs Roberts)
Really good photos really friendly, and lots of fun for the kids. Much better than Stan + Stan2 & In the Picture
(Lorraine Buckley)
Very professional setting + relaxed session quality of photos taken was very good.
(A Walkier)
Very professional and friendly. (Leanne Kenyon)
It was just good fun. (Neil Turner)
The whole service was very good with super pictures. (Jo Hancoch)
Picture Quality and way of putting kids at ease. (Lynne Newcombe)
Very patient! Very inventive poses. Nothing too much trouble made is lots of fun and the pictures were super! (H Broomhead)
Friendly Quality service. Good value for money. Clean warm environment, No pressure after the shoot. (Tracey Wragg)
Staff helpful and overall and great service. (Amanda Doyle)
Excellent and friendly staff. (Sarah Vallance)

February 2008

Very Laid back and informal. Had a nice time & a laugh. Poses unusual.
(Kate Wilceck)
We were able to add people, and also have the images we wanted with the people we wanted in them.
(Mark Thornsby)
Great service, made us all feel at ease and good with very young kids.
Much better than John Marshall
(Sharon Handley)
We came with a large family and we got everything and more, what we wanted.Much better then Olan Mills and others
(Kerry Skelton)
Excellent service. Picture are brilliant. Children loved the experience and we were made to feel very at ease.
Much better than Stan+Stan
(Joanne Cook)
Patience goes a long way with lively boys and these guys needed patience. Varied shots and getting us involved worked really well.
Better than Olan Mills and Venture
(Tammy Lilley)
Really relaxed, friendly, pleasant atmosphere. Lovely pictures at reasonable prices with a quality service. Enjoyed the fact that at no time was there any pressure to buy anything.
Much better than other studios we have visited
(Julia Jones and Family)
5-Star treatment. Made to feel at home. Very personal service. Very patient with the kids and put everyone at ease.
Much better than Olan Mills and In The Picture
(Mr McKeiver)
Fantastic.
(Philip Cox)
Allowing time for photos to be taken.Much better then RA Imaging, Doncaster
(Derek White)
Helpful, friendly, good with the children.
(Linda Foster)
Relaxed atmosphere, number of pictures taken, general pakage, good with kids.
(R. Roebuck)
Friendly relaxed experiance excellent with children.
Much better than Venture
(Darren Carroll)
The photographers were very patient with our excitable 10wk old puppy and got some excellent shots.
(Sarah Hull)
Excellent shot, lots of variety and individuality. Natural poses also being able to change clothes and props to give a variety.
Much better than Picture Palace / in thePicture(L. Phillips)

January 2008

As this was the first time we had been to a professional photographer we didn't know what to expect and was a little nervous. We were made to feel relaxed from the start which made it a very enjoyable experience. We felt that there was no rush to get us in and out and that there was no hard sell at the end. The studio is lovely and the props were really nice and compliment the photos very well. We were made to feel that we could suggest things and were asked several times if we had got everything we wanted. Our 10 month old daughter seemed to really enjoy it as well which meant the photos we got of her are very relaxed and natural. We have not had any printed off yet but I am sure we will be very pleased with the finished results. The samples of the albums we have seen are lovely and the range of how to present your photos is excellent, the only problem will be choosing which to go for!(Rachel Taylor)
Good fun session, lovely photographs, came out buzzing from the experience!
Much better than Pixie Photo
(Angela Price)
Made to feel very welcome. Very patient with 20 month old toddler. Very professional no pressure sales. Overall a very pleasurable experience.Much better than Red Cat (Mr and Mrs Gibbs)
The children really enjoyed the shoot, it was fun and my experience was brilliant. The quality and the fact I get all the pictures - and in colour and black-and-white is amazing! I will recommend and visit again. I wouldn't change anything about the experience. I feel at ease, comfortable, very friendly - you have it all!
Much better than Stan plus Stan Two and others(Toni Sykes)
Fantastic photos. Kids enjoyed themselves and it showed on the photos.
Better than Pickerings
(Mr Youel)
It was really good fun and very relaxing. The kids were made to feel at ease. There is nothing to improve as it was excellent from beginning to end!
Much better than Fotogenik and Westfield.
(Gaynor Coulthard)
Extremely helpful, friendly, relaxed and professional service.
(Denise Treece)
Very good photos, staff great with the kids. Price paid amazing.
(Caroline Fraser)
Relaxed, fun atmosphere. Fantastic photographer, excellent photos.
(Karen Needham)

December 2007

Really friendly - listened to what we wanted from the shoot.
Much better than Venture
(Katie Mountain)
Very Good
Much better than John Marshall
(James Ibbotson)
Very patient and helpful - did not feel rushed.
Much better than Picture Portrait
(Amanda Middleton)
Excellent with the children, relaxed atmosphere.
Much better than In The Picture
(Chris Badham)
Felt that the session was very relaxed and they/you were very good with the kids.
Much better than other studios visited
(Joanne Gowans)
Fantastic photos, excellent and friendly staff - especially with the children.
Much better than studio visited in Doncaster
(Oliver Newman)
Very relaxed atmosphere and worked well with children- even when moody.
Much better than Venture
(Charlotte Holbrook)
Very friendly - good with children. Not rushed, plenty of shots and variety, helpful.
Better than other studios visited
(Tracey Graney)
Good with children.
Better than other studios visited
(Richard Huber)
Good fun. Very relaxed and friendly.
(Joanne Wootton)
Very friendly - made us feel relaxed and comfortable.
Better than Clive Pickering
(Michelle Shepherd)
Enjoyed every minute of it!
(Mick Fisher)
We got exactly what we wanted!
Much better than other studios visited
(Sarah Oxley)
Really great fun. Very friendly team.
Much better than Stan + Stan and Venture
(Andrew McKenzie)
Very friendly - set everyone at ease.
Much better than other studios visited
(Mr Crookes)
All of us made to feel at ease very quickly - including our 2 young children. Very pleased with style of photographs taken.
(Rachel O'Keefe)
Great pictures, great staff, not rushed, great fun.
(J Emsley)
Very pleased with pics and staff and assistance/information given
(Rachel Rodgers)
Better than Stan + Stan
(W. Bashforth)
Professional, relaxed and delighted with photos.
(Jane Robinson)
Very friendly, worked hard! Lots of lovely pictures.
Much better than Stan + Stan
(Claire Clarke)

November 2007

Friendly, very relaxed, children had great fun and the pictures are brilliant!
(Michelle Jennison)
Professional, Friendly, Relaxed, Good advice, Good value for money.
(Catherine Newbould)
very friendly and comfortable atmosphere. All requests taken on-board and photo's are very informal - exactly what we were looking for.
Better than Venture.
(Mrs Smart)
Fantastic price and service.
Better than Venture
(Gavin Nowill)
Very relaxed and personal service provided. Value for money and excellent service and product. Friendly and honest staff.
(Mr A Scattergood)
Photographer and assistant tried everything to get Daisy looking good (and us too). They just kept on trying under very difficult circumstances, resulting in excellent pictures. Everyone was finally very relaxed.
(Daisy Lang)
Excellent service. Picture are brilliant. Children loved the experience and we were made to feel very at ease.
Much better than Stan+Stan
(Joanne Cook)
Patience goes a long way with lively boys and these guys needed patience. Varied shots and getting us involved worked really well.
Better than Olan Mills and Venture
(Tammy Lilley)
Really relaxed, friendly, pleasant atmosphere. Lovely pictures at reasonable prices with a quality service. Enjoyed the fact that at no time was there any pressure to buy anything.
Much better than other studios we have visited
(Julia Jones and Family)
5-Star treatment. Made to feel at home. Very personal service. Very patient with the kids and put everyone at ease.
Much better than Olan Mills and In The Picture
(Mr McKeiver)
Helpful, Friendly, Flexible.
Much better than Venture
(Richard Burgin)
Fantastic. Great prices. Relaxed atmosphere and no pressure.
(Angie Price)
Excellent service.
(Mr B Smith)
Very professional. Made children welcome, at ease and relaxed. Highly satisfied.
(Sue White)
Friendly staff made everyone at ease, especially a difficult 3 year old. No sales pressure. A fair price for an excellent service.
Much better than Venture
(Amanda Pickup)
Very friendly. Very Relaxed. Very Good photo's. No Pressure.
(Sharon Pritchett)
Very relaxed, very enjoyable and a really happy experience for all of us. Lovely with the children. Very natural pictures. Fantastic value for money - never even think about the money and there's no pressure at all.
Much better than Portrait Place
(The Johnson Family)
Made us feel "easy" as a family, which is hard to do with our two teenagers! The friendly atmosphere is lovely and no pressure selling! Thank you.
(Nicola Oates)
Very relaxed and had a strong say in the end results.
Much better than Pixie-Photo
(Sam Lawton)
Fun and happy atmosphere. Keep it exactly as it is. Prices are fair, people are good, enthusiastic and happy. I loved it and so did my family.
Much better several other studios visited
(Amanda Hurst)
Patient staff who are friendly and helpful. A real pleasure.
Better than two other studios visited
(Robert Glaves)
Easy going. Professional. Enjoyable and patient.
Much better than other studios used before
(Matt Housley)
Comfortable, fun environment. Aware of when to change tack with our child.
(Johnathon Hill)
A very enjoyable experience with very beautiful pictures.
Much better than Venture and Pixie-Photo
(Lucy Butler)
Even with very "determined" children we got some really lovely shots. Thank you.
Better than Ray Rockley
(Becky Lack)
Brilliant pictures and quality. Great prices and packages.
Better than Stan+Stan
(Donna Platts)
Value for money. Staff very friendly and helpful.
Much better than Venture
(M Grierson)
Good set up with very friendly staff.
(John Callaghan)
Easy to interact with photographer and other staff.
(Craig Silcock)
Fantastic photo's. Great with Charlie. Really enjoyed the time and had lots of fun.
Much better than Portrait Place
(Kelly Parkinson)
Obliging staff. Comfortable atmosphere. Lovely photo's. Result!
(Kaye Burnett)
Interaction and involvement with the children was first class! A truly professional service.
(James Herbert)
This has been an excellent experience - we have had experience of other photo studios and not had a good time. This experience was a friendly, fun and professional service and a lot better value for money.
Much better than Venture
(Andrea Smith)
Great pricing and service. No hidden extras!
Better than Stan+Stan
(Marjorie Parkin)
My clients need encouragement and patience. You provided both in abundance.
(Mrs D Round - nursing home)
Excellent service. No pressure to buy. Fantastic photo's which are natural and relaxed. Will definately come again in the near future.
Much better than Venture
(Emma Taviner)
Relaxed atmosphere with Jushua left to do his own thing and no pressure to pose. Brill!.
Much better than Venture
(Pam Cawley)
Very enjoyable and relaxed atmosphere especially with our very large group (22). Beautiful photo's. Good quality. Nice friendly staff.
Much better than Olan Mills
(Mrs C Brackenbury)
Very good with the children and made us feel at ease quickly.
Much better than Venture
(Craig Birch)
Friendly, relaxed, informal atmosphere. Great photo's. Very patient. Not pressured at any point. Love getting every single picture!
Much better than Venture
(Shaun Pearson)

October 2007

First Class! A really enjoyable experience
(Tim Hunter)
Very friendly atmosphere, really good fun. It was easy to relax and enjoy ourselves.
(Debbie Smith)
Very professional, polite and patient.
(S. Hardcastle)
Really nice, helpful, friendly and professional staff. Superb.
(Amanda Scott)
We were made to feel very relaxed and the staff were extremely patient.
(Lisa Lander)
Very friendly, patient, efficient team. Lovely atmosphere. Super Pic's. Excellent value for money. Fab with the kids. What more can I say?
(Tracey Oldale)
All staff worked excellently with Anya to ensure that she was relaxed and comfortable with fantastic results.
(Joanne Cook)
Feel very pleased with the end results and enjoyed ourselves immensely in the process. Very friendly staff made me feel at home and at ease.
(Vicky Orwin)
Friendly, fun, great photo's, great with kids and simply love that I get all the photographs.
(Sarah Newsome)
Very friendly and relaxed atmosphere.
(Mrs Carl)
The children had so much fun having the pictures taken. Everyone was involved and I even liked the pictures with me on them (which is unheard of).
(Vickie Allen)
Very friendly with excellent pictures.
(Vicky Haley)
Felt very comfortable and relaxed. Not the "bad" experience we (adults) were expecting at all, we were put at ease and had a great deal of fun.
(S. Robinson)
Good value for money, friendly, very patient with the twins. Everything upfront with no hidden extras.
(Steve Bradwell)
Friendly staff with a different offer and perspective to their competitors.
(Jonathon Bery)
Friendly with great pictures.
(Michelle Cousins)

September 2007

A very, very comfortable session. The kids actually enjoyed it - much to my surprise. The results are wonderful. Thank you!
(P Dawes)
Professional and very friendly service.
(Nick Dickson)
Very professional, made us feel at ease straight away with excellent pictures. Will reccomend you to everyone I know and post an entry on our company web site for others to follow.
(Christine Cockerham)
The shoot was great, really relaxed and beautiful photo's. We will be back.
(Sally Warren)
Very relaxed, informative. Happy we could see the photo's straight away.
(Nicola Eyre)
Everything was relaxed and enjoyable.
(Julie Shortt)
I was impressed by the attention to detail, the quality of the photography and the general professionalism of the entire process. I would and will highly reccomend Picture Proud to everyone I know.
(Cath Clegg)
Professional. Zero pressure. Helpful. Excellent value for money.
(Hamish McMaster)
Professional service. Friendly and ameniable. Patient when required.
(Richard Sykes)
Very relaxed. Happy with pictures. Liked the variety and thought the photographers created a wonderful atmosphere.
(Mr Hayward)
Fantastic atmosphere. Very relaxed.
(Rebecca Richardson)
Professional, very relaxed. Engaging and easy going.
(Amie Carey)
Good photo's - great value.
(Emma Popplewell)
Relaxed, Fun.
(Val Noble)
Enjoyable experience. Photographer got the very best of the kids.
(Mr Watford)
Picture Proud made the whole experience very enjoyable and relaxed. The pictures are fantastic.
(Teresa Bagshaw)
Great shots of us all - even though we're not normally very photogenic.
(Nat Thornton)
No pressure on what we wanted. They didn't say "you're running out of time" - even though we obvioulsy were taking far longer than allowed. Very relaxed and fun. I will book three other sessions with you guys before Christmas.
(Joanne Stewart)
Really good with my children who were in their most difficult mood! Photo's are brill.
(Kevin White)
Very friendly staff. No 'sales' pushing. Made us feel very welcome and relaxed. Nothing was a problem or too much trouble. They did all we asked.
(Fiona Firth)
Lots of time spent with us. We never felt uneasy.
(Mr Rumgay)
Very helpful and Patient
(Mr S. Ihnatyszcz)

August 2007

Very interactive and child friendly with my 10 month old baby, and handled my dog very well.
(Amanda Burton)
Great Photo's, great atmosphere, great photographer and great experience all round!
(Rebecca Penn)
Brilliant service and advice at first photo shoot with our 8 week old Daughter. Lovely clean studio and friendly staff.
(Liz Beecroft)
Good with the kids, very natural and relaxed with the kids, will definately recommend and will be back for some prints.
(Mrs Corke)
Very well organised and friendly.
(Lynn Bolton)
The staff were great with the kids and there was alot of choice.
(Emma Johnson)
Make you feel comfortable and brilliant with kids.
(Peter Beard)
Very accomodating - gave lots of ideas.
(Glenn Crossley)
Very professional from start to finish.
(Mark Shevill)
Very friendly and relaxed, my Daughter was very shy and they were great with her.
(Sandra Land)
Very good with the children.
(Angela Taylor)

July 2007

Very enjoyable and unbelievable value for money!
(Eleanor Dixon)
Great fun. We’ll be telling our friends about this.
(Ian Moore)
Not aggressive, no hard sell, great photographer with my son, very friendly.
(Alison Hunter)
Great Fun. Lovely pictures. Staff are brilliant and very patient.
(Tracey Hopkinson)
Relaxed, comfortable environment. Excellent value for money!
(Sarah Branton)
Very friendly and great customer service.
(Amy Sylvester)
Nice studio. Easy to talk with. Lovely with children.
(Michelle Waller)
Relaxed environment. Good ideas. Enjoyable. Excellent results. Thank you!
(Mrs Crump)
Totally involved in the creative process and the photo’s were just perfect!
(Kate Parish - Editor of the Hoyland Handbook)
Friendly, happy environment. I will recommend you.
(Lyndsay Caulfield)
A very enjoyable experience – great staff and fun environment.
(Jade Adkins)
Made a potentially boring experience for the kids a whole load of fun.
(Deborah Todd)
Friendly and patient with no sales pressure.
(Jason Clarke)
All the photos were very natural and totally lovely.
(Dawn Edgar)